FAQs

❓ Frequently Asked Questions (FAQs)

💬 1. How can I place an order?

Simply browse our store, add your favorite products to the cart, and click “Checkout.” Fill in your delivery details, choose your payment method, and confirm your order — it’s that easy!

---

🚚 2. How long does delivery take?

We deliver orders within 3–5 business days in major cities and 5–7 days for remote areas across Pakistan.

---

💳 3. What payment methods do you accept?

We currently accept Cash on Delivery (COD) for all orders. Online payment options will be added soon.

---

🔁 4. Can I return or exchange a product?

Yes! You can request a return or exchange within 7 days of receiving your order, as long as the item is unused and in its original packaging.

---

💔 5. What if my order arrives damaged or incorrect?

Don’t worry! Just contact us within 48 hours of receiving your order with photos or details, and we’ll replace or refund your item promptly.

---

📦 6. Do you offer free shipping?

Yes! We offer free shipping on orders above Rs. 3,000.
Orders below that amount may have a small delivery charge (Rs. 200–250).

---

🕒 7. What are your customer service hours?

We’re available Monday to Saturday, 10:00 AM – 8:00 PM.
You can reach out anytime — we’ll get back to you as soon as possible!